Pre-Order Policy

Pre-Order's & Cancellation's

Pre-Orders are a way for you to guarantee that you reserve a product in advance of it arriving instore. This is a service we offer due to customer feedback who know exactly what they want and don't want to risk missing out.

By pre-ordering a product we reserve that product for you and do not sell it to anyone else.  Our refund policy still applies that if you pre-order a product and you aren't 100% happy with it, we will offer a refund or exchange.

Please note that shipping dates are only estimates and can either be brought forward or delayed depending on situations that are out of our control. However, we will always keep you updated along the journey.

If you have any further questions please don't hesitate to call on 1300 766 911 or email - shop@snowscene.com.au