Snowscene is committed to delivering 100% customer satisfaction. We know that it can be challenging to get the right size or the right fit when buying online and you might not have the luxury of dropping into the store.
For this reason we are committed to offering our customers the Snow Worries Guarantee. This allows you the confidence that if you are not 100% happy with your purchase we will offer an exchange or full refund, no questions asked within 14 days of purchase.
For exchanges we go you halves. You post back any returns to us and we will pay for the exchange shipping back to you.
Return Terms & Conditions:
All items returned for refund or exchange must be returned in the original condition with tags attached (unless faulty). Please ensure all returned clothing items are free from marks, stains and rips as they may not be accepted for return if received damaged (unless faulty).
Boxed/Packaged Goods: When returning boxed or packaged goods please ensure you pack them inside a satchel and do not attach anything to the outside of the original packaging. Should the packaging be marked or in unsatisfactory condition there may be a chance that we will not accept your return.
Luggage: Luggage is not included in the free return shipping.
Return Exchange Shipping: Only offered for the orders that were originally $100 & above. The Free Return is only offered once per order.
Freight costs are excluded from the refund amount.
- Free Standard Shipping for orders over $100 (5-7 Business Days)
- For orders under $100 – Standard Shipping (5-7 Business Days) $12 Flat Fee
- For Express Shipping (2-3 business days) – $15 flat fee
- All orders are processed within 48 hours of receiving online order & payment except if the order is placed over the weekend.
- If an order is unavailable you will be contacted within 48 hours for an alternative or a full refund provided.
- For West & South Australia please allow an extra 5 working days for delivery.
- International orders are not Free shipping for orders over $100. Each order will be evaluated based on the size and cost. For more information, please contact – sales@snowscene.com.au to find exact shipping costs.
Mon-Fri: 9am-5pm
Sat: 9am-4pm / Sun: 10-4pm
743 Stanley St, Woolloongabba Qld 4102
1300 139 119
