We offer a refund or exchange within 14 days of delivery on full-price items, provided they are returned unworn and in original condition with all packaging.

Items that are marked down or part of the Archive Collection are final and not eligible for change-of-mind returns.

This policy is in addition to your rights under Australian Consumer Law.

Please email shop@snowscene.com.au or call (07) 3112 5811 within 14 days of receiving your order.

We’ll provide the return address and ask you to share tracking details once shipped. Items must be returned unworn and in original packaging.

Please contact us as soon as possible via email (shop@snowscene.com.au) or phone (07 3112 5811) and our team will guide you through the next steps.

We’ll support you through the process to ensure the issue is resolved as smoothly as possible.

We offer free express shipping on all orders over $299.

Orders under $299 incur a $10 flat express shipping fee.

Yes. Once your order is dispatched, you’ll receive tracking information so you can follow its progress.

Yes. We ship via express service to:

• New Zealand: $25 AUD

• Rest of the world: $35 AUD

Orders may be subject to duties, tariffs and taxes upon arrival, which are determined by local customs authorities and remain the responsibility of the customer.

If you need to make changes, please call (07) 3112 5811 as soon as possible.

While we can’t guarantee changes after purchase, we’ll do our best to assist before your order is shipped.

In some cases, yes. If you’re looking for a specific item, please contact us with the style, size and colour, and we’ll check availability with our supplier.

Where possible, we can arrange a special order. Prepayment is required to secure the item.

We accept all major credit cards (including AMEX, with no surcharge), PayPal, Afterpay, and Zip Pay.

Yes. Snowscene is a family-owned Australian business with over 40 years of experience.

You’re welcome to visit our flagship store at South City Square:

Building 3, Shop 3/148 Logan Road, Woolloongabba, Queensland.

Complimentary undercover parking for up to 2 hours.

Yes. Undercover parking is available within the South City Square precinct and is complimentary for up to 2 hours.

Yes. Our team offers personalised fittings and styling appointments in-store, helping you refine the right pieces for your trip.

Our Goggle Bar also provides expert helmet and goggle fittings to ensure the right fit and performance.

Visit our store page to learn more or reserve an appointment.

Each product page includes a size guide to assist with fit. For personalised guidance, our team is available via email at shop@snowscene.com.au or by phone on 07 3392 1722 to help you select the right size with confidence.

Yes. Gift cards are available both online and in-store.