Frequently asked questions
Whether you’re shopping online or visiting us in-store, our team is here to ensure your experience is effortless. Explore our FAQs below or get in touch for personalised support.
Returns & Exchanges
We offer a full refund or exchange within 14 days of delivery on full-priced items, provided the item is unworn and in original condition and packaging. Sale or marked-down items are not eligible for change-of-mind returns.
This policy is in addition to your rights under Australian Consumer Law.
Please email shop@snowscene.com.au or call (07) 3112 5811 within 14 days of receiving your order.
We’ll provide the return address and ask you to share tracking details once shipped. Items must be returned unworn and in original packaging.
Contact us immediately via email or phone. If your purchase is within the 12-month warranty period, we may request photos to assess the fault.
If needed, we’ll liaise with the supplier to coordinate a repair or replacement. We’re here to support you through the full process.
Shipping & Delivery
We offer free express shipping on all orders over $299.
Orders under $299 incur a $10 flat express shipping fee.
Yes. Once your order is dispatched, you’ll receive tracking information so you can follow its progress.
Yes. We ship via express service to:
• New Zealand: $25 AUD
• Rest of the world: $35 AUD
Orders & Payments
If you need to make changes, please call (07) 3112 5811 as soon as possible.
While we can’t guarantee changes after purchase, we’ll do our best to assist before your order is shipped.
In some cases, yes. Contact us with the item name, size, and colour and we’ll check availability with our supplier. Prepayment is required to proceed with a special order.
We accept all major credit cards (including AMEX, with no surcharge), PayPal, Afterpay, and Zip Pay.
Product & Store Information
Yes. Snowscene is a family-owned, Australian business with over 40 years of experience. Visit our flagship store at: South City Square, Building 3, Shop 3/148 Logan Rd, Woolloongabba
Yes. We are located in the vibrant South City Square complex. Undercover parking is available on site and is free up to 3 hours.
Yes. Our team offers personalised fittings and styling support in-store. Our Goggle Bar provides expert helmet and goggle fittings.
Visit our store page to find out more and book a personal shopping appointment
Refer to the size guide on each product page. For personalised sizing advice, contact us via email or phone and we’ll be happy to assist.
Yes. Gift cards are available online and in-store and can be redeemed toward any Snowscene product or service.