Returns & exchanges
We want you to shop with confidence, knowing that if something isn’t quite right, we’re here to help.
Full-price items
We offer refunds or exchanges within 14 days of delivery, provided items are unworn, in their original condition and have all original tags attached.
Sale & Archive items
Sale and Archive purchases are eligible for return within 14 days of delivery for a Snowscene store credit, provided items meet our standard return conditions. Refunds are not available on Sale or Archive purchases for change of mind or incorrect sizing. Eligible returns will be issued as a Snowscene store credit.
How to arrange a return
To request a return or exchange, please email hello@snowscene.com.au within the applicable return period. Our team will guide you through the process and provide return instructions.
Return shipping costs are the responsibility of the customer for change-of-mind returns. Your rights under Australian Consumer Law remain unaffected by this policy.
