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Coal

In 2002 a group of friends with a passion for headwear and a shared love of snowboarding and the outdoors— came together to start a company that reflected their lifestyle and shared vision: Coal saw an opportunity to provide styles that took fit, function, and fashion seriously while knowing that headwear is an extension of you and your lifestyle. Design, quality, and style have guided them. Over 20 years later, they remain dedicated to making headwear more than an accessory.

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Returns & exchanges

We want you to shop with confidence, knowing that if something isn’t quite right, we’re here to help.

Full-price items

We offer refunds or exchanges within 14 days of delivery, provided items are unworn, in their original condition and have all original tags attached.

Sale & Archive items

Sale and Archive purchases are eligible for return within 14 days of delivery for a Snowscene store credit, provided items meet our standard return conditions. Refunds are not available on Sale or Archive purchases for change of mind or incorrect sizing. Eligible returns will be issued as a Snowscene store credit.

How to arrange a return

To request a return or exchange, please email hello@snowscene.com.au within the applicable return period. Our team will guide you through the process and provide return instructions.

Return shipping costs are the responsibility of the customer for change-of-mind returns. Your rights under Australian Consumer Law remain unaffected by this policy.

Need fitting advice?

Our specialists are here seven days a week to help with sizing and fit.

Shop 3/148 Logan Rd, Woolloongabba QLD 4102
Monday–Friday 9.30am–5.00pm · Saturday–Sunday 9.30am–4.00pm
Free 2-hour undercover parking