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14 Day returns

Shop with confidence. Refunds or exchanges on full-price purchase and store credit on Sale & Archive items.

Complimentary Express SHIPPING

Complimentary Australia-Wide Shipping On orders over $499.

Customer Support

Our team is available seven days a week to assist with product guidance, sizing and travel preparation.

SAME DAY DISPATCH

Orders placed before 12pm will be dispatched the same day.

Returns & exchanges

We want you to shop with confidence, knowing that if something isn’t quite right, we’re here to help.

Full-price items

We offer refunds or exchanges within 14 days of delivery, provided items are unworn, in their original condition and have all original tags attached.

Sale & Archive items

Sale and Archive purchases are eligible for return within 14 days of delivery for a Snowscene store credit, provided items meet our standard return conditions. Refunds are not available on Sale or Archive purchases for change of mind or incorrect sizing. Eligible returns will be issued as a Snowscene store credit.

How to arrange a return

To request a return or exchange, please email hello@snowscene.com.au within the applicable return period. Our team will guide you through the process and provide return instructions.

Return shipping costs are the responsibility of the customer for change-of-mind returns. Your rights under Australian Consumer Law remain unaffected by this policy.

Need fitting advice?

Our specialists are here seven days a week to help with sizing and fit.

Call 1300 139 119 Book a virtual or in-store styling appointment

Shop 3/148 Logan Rd, Woolloongabba QLD 4102
Monday–Friday 9.30am–5.00pm · Saturday–Sunday 9.30am–4.00pm
Free 2-hour undercover parking