We offer a FULL REFUND within 14 days of purchase (excluding Sale Items) providing the following conditions are met. The item MUST come back in it’s original packaging, form and tags. The cost of shipping will not be refunded and the return shipping is the cost of the customer returning the items.
If the product has been deemed to be worn or has come back not in it’s original form then it will be shipped back to the customer and no refund will be offered.
Our returns policy is in addition to your rights under the Australian Consumer Law because we want you to be happy with your purchase.
Please read the following carefully to ensure you are fully aware of your rights under this policy and our obligations to you.
We will refund an item in accordance to Australian law with a repair, replacement or refund IF the goods:
As a consumer, you are entitled to the benefit of statutory consumer guarantees in respect of items purchased from Snowscene and, at all times, Snowscene will honour its obligations under consumer guarantees in accordance with Australian Consumer Law.
If you have any problem with a product that:
You can return it to Snowscene for assessment. Subject to that assessment we will either offer a full refund, replacement, repair (if we consider the defect to be minor) or exchange. Please note that sometimes our assessment will include consultation with the manufacturer which can take a minimum of 7-10 working days.
All repairs are carried out by the manufacturer and not by Snowscene. In some cases, faulty items cannot be repaired and a replacement or refund will be offered. Snowscene cannot control the availability of parts of replacement goods.
Snowscene has no control over manufacturer warranty periods, nor can we control repair periods and cannot advise what they will be. We will however do everything we can to ensure your faulty item is handled as quickly as possible and that you are informed throughout the process. In cases where you have returned goods directly to the manufacturer, Snowscene cannot be held accountable for repair periods or communication from the manufacturer.
Faulty items may be returned outside of the regular returns time frames providing the item is still under warranty.
We aim to have your return processed within 24 hours of receiving the item; however some faults must be approved by the manufacturer before a refund or replacement can be issued. This process usually takes around 1-4 weeks.
FOR FURTHER ENQUIRY ON RETURNS PLEASE EMAIL – firstname.lastname@example.org