Snowscene Gift Voucher
$50.00–$1,000.00
Not sure what to get? Make someone feel special by purchasing a Snowscene gift voucher. Gift vouchers can be used in both our Travel agency and Snow Gear store.
Ideal for the person that has everything.
Simply choose the amount you would like and purchase – Easy as that.
Snow Worries Guarantee
Snowscene is committed to delivering 100% customer satisfaction. We know that it can be challenging to get the right size or the right fit when buying online and you might not have the luxury of dropping into the store.
For this reason we are committed to offering our customers the Snow Worries Guarantee. This allows you the confidence that if you are not 100% happy with your purchase we will offer an exchange or full refund, no questions asked within 14 days of purchase.
For exchanges we go you halves. You post back any returns to us and we will pay for the exchange shipping back to you.
Return Terms & Conditions:
All items returned for refund or exchange must be returned in the original condition with tags attached (unless faulty). Please ensure all returned clothing items are free from marks, stains and rips as they may not be accepted for return if received damaged (unless faulty).
Boxed/Packaged Goods: When returning boxed or packaged goods please ensure you pack them inside a satchel and do not attach anything to the outside of the original packaging. Should the packaging be marked or in unsatisfactory condition there may be a chance that we will not accept your return.
Luggage: Luggage is not included in the free return shipping.
Return Exchange Shipping: Only offered for the orders that were originally $100 & above. The Free Return is only offered once per order.
Freight costs are excluded from the refund amount.
Call Us:
Product Information
Not sure what to get? Make someone feel special by purchasing a Snowscene gift voucher. Gift vouchers can be used in both our Travel agency and Snow Gear store.
Ideal for the person that has everything.
Simply choose the amount you would like and purchase – Easy as that.
Learn More
Not sure what to get? Make someone feel special by purchasing a Snowscene gift voucher. Gift vouchers can be used in both our Travel agency and Snow Gear store.
Ideal for the person that has everything.
Simply choose the amount you would like and purchase – Easy as that.
Returns & Shipping
Shipping & Returns Policy
- Free Standard Shipping for orders over $100 (5-7 Business Days)
- For orders under $100 – Standard Shipping (5-7 Business Days) $12 Flat Fee
- For Express Shipping (2-3 business days) – $15 flat fee
- All orders are processed within 48 hours of receiving online order & payment except if the order is placed over the weekend.
- If an order is unavailable you will be contacted within 48 hours for an alternative or a full refund provided.
- For West & South Australia please allow an extra 5 working days for delivery.
- International orders are not Free shipping for orders over $100. Each order will be evaluated based on the size and cost. For more information, please contact – sales@snowscene.com.au to find exact shipping costs.
Returns
We offer a FULL REFUND within 14 days of purchase no questions asked. The item MUST come back in it’s original packaging, form and tags. The cost of shipping will not be refunded and the return shipping is the cost of the customer returning the items.
If the product has been deemed to be worn or has come back not in it’s original form then it will be shipped back to the customer and no refund will be offered.
Our returns policy is in addition to your rights under the Australian Consumer Law because we want you to be happy with your purchase.
Please read the following carefully to ensure you are fully aware of your rights under this policy and our obligations to you.
We will refund an item in accordance to Australian law with a repair, replacement or refund IF the goods:
- Are faulty, or become faulty within a reasonable period of time after purchase
- Are not fit for any purpose you stated or that the buyer made known to you (i.e. they don’t do what you said they would do)
- Don’t match your description or sample
- Are of unacceptable quality, or
- Fail to meet other mandatory
- We will issue a full refund for online purchases (However, the item must come with all the original tags, be undamaged & we reserve the right to reject a refund if we believe the item has been damaged or worn)
- For any returned items, the return postage must be paid for by the customer
Faulty or Damaged Goods
As a consumer, you are entitled to the benefit of statutory consumer guarantees in respect of items purchased from Snowscene and, at all times, Snowscene will honour its obligations under consumer guarantees in accordance with Australian Consumer Law.
If you have any problem with a product that:
- You believe is defective or faulty
- Does not match the description or sample provided
- Is not fit for purpose advertised
You can return it to Snowscene for assessment. Subject to that assessment we will either offer a full refund, replacement, repair (if we consider the defect to be minor) or exchange. Please note that sometimes our assessment will include consultation with the manufacturer which can take a minimum of 7-10 working days.
All repairs are carried out by the manufacturer and not by Snowscene. In some cases, faulty items cannot be repaired and a replacement or refund will be offered. Snowscene cannot control the availability of parts of replacement goods.
Snowscene has no control over manufacturer warranty periods, nor can we control repair periods and cannot advise what they will be. We will however do everything we can to ensure your faulty item is handled as quickly as possible and that you are informed throughout the process. In cases where you have returned goods directly to the manufacturer, Snowscene cannot be held accountable for repair periods or communication from the manufacturer.
Faulty items may be returned outside of the regular returns time frames providing the item is still under warranty.
We aim to have your return processed within 24 hours of receiving the item; however some faults must be approved by the manufacturer before a refund or replacement can be issued. This process usually takes around 1-4 weeks.
FOR FURTHER ENQUIRY ON RETURNS PLEASE EMAIL – shop@snowscene.com.au
Snow Worries Guarantee
Snowscene is committed to delivering 100% customer satisfaction. We know that it can be challenging to get the right size or the right fit when buying online and you might not have the luxury of dropping into the store.
For this reason we are committed to offering our customers the Snow Worries Guarantee. This allows you the confidence that if you are not 100% happy with your purchase we will offer an exchange or full refund, no questions asked within 14 days of purchase.
For exchanges we go you halves. You post back any returns to us and we will pay for the exchange shipping back to you.
Return Terms & Conditions:
All items returned for refund or exchange must be returned in the original condition with tags attached (unless faulty). Please ensure all returned clothing items are free from marks, stains and rips as they may not be accepted for return if received damaged (unless faulty).
Boxed/Packaged Goods: When returning boxed or packaged goods please ensure you pack them inside a satchel and do not attach anything to the outside of the original packaging. Should the packaging be marked or in unsatisfactory condition there may be a chance that we will not accept your return.
Luggage: Luggage is not included in the free return shipping.
Return Exchange Shipping: Only offered for the orders that were originally $100 & above. The Free Return is only offered once per order.
Freight costs are excluded from the refund amount.
FREE Shipping
- Free Standard Shipping for orders over $100 (5-7 Business Days)
- For orders under $100 – Standard Shipping (5-7 Business Days) $12 Flat Fee
- For Express Shipping (2-3 business days) – $15 flat fee
- All orders are processed within 48 hours of receiving online order & payment except if the order is placed over the weekend.
- If an order is unavailable you will be contacted within 48 hours for an alternative or a full refund provided.
- For West & South Australia please allow an extra 5 working days for delivery.
- International orders are not Free shipping for orders over $100. Each order will be evaluated based on the size and cost. For more information, please contact – sales@snowscene.com.au to find exact shipping costs.
Shop Hours & Address
Visit our Special Snow Concept Store:
Mon-Fri: 9am-5pm
Sat: 9am-4pm Sun: 10am-3pm
743 Stanley St, Woolloongabba Qld 4102
1300 139 119